If you’re looking to return or exchange your order, we offer free exchanges within 7 days of receiving your order. You can return your product for store credit or a different product. There are strictly no refunds and returns, so do make your purchase decisions carefully.

Please note the following exceptions to our Exchange policy:

• Discounted items are final and cannot be returned or exchanged.
• Returned items must have tags still on and be returned in original packaging. Wrapped items must not be unwrapped.
• Returned items must have no visible signs of wear or use.
• Watches intended for exchange must be of the same value, or lower.
  
  

International customers, do be informed of the following:

• Any return shipping duties and/or taxes charged to Red Army Watches Malaysia will be deducted from the total exchangeable value.
• You will be responsible for all duties and/or taxes for any exchanges.
  
  

To initiate an Exchange, please complete the following steps:

• Drop us an e-mail using the e-mail address you keyed in during the purchase, and quote the Order Number.
• Kindly provide details on the reason for your return. In the case of an exchange, Do let us know the intended watch you wish to exchange for.
  
  

Additional Information:

• Your Exchange may take up to 30 days to process from receipt of your returned purchase to our store.
• Replacement items in exchange are subject to availability.
• When shipping back to us, you will have to bear the return shipping fees.
• For defective watches, it may take up to 90 days from the receipt of the watch to rectify the issue.
  
  

For clarification on our Return Policy, please contact us at: malaysia@redarmywatches.com , prior to your purchase.