If you’re looking to return or exchange your order, we offer free exchanges within 10 days of receiving your order. You can return your product for store credit or a different product. There are strictly no refunds and returns, so do make your purchase decisions carefully!
Please note the following exceptions to our Exchange policy:
- Discounted items are final and cannot be returned or exchanged.
- Returned items must have tags still on and be returned in original packaging. Wrapped items must not be unwrapped.
- Returned items must have no visible signs of wear or use.
- Watches intended for exchange must be of the same value, or lower.
International customers, do be informed of the following:
- Any return shipping duties and/or taxes charged to Red Army Watches Malaysia will be deducted from the total exchangeable value.
- You will be responsible for all duties and/or taxes for any exchanges.
To initiate an Exchange, please complete the following steps:
- Drop us an e-mail using the e-mail address you keyed in during the purchase, and quote the Order Number.
- Kindly provide details on the reason for your return. In the case of an exchange, Do let us know the intended watch you wish to exchange for.
- Your Exchange may take up to 30 days to process from receipt of your returned purchase to our store.
- Replacement items in exchange are subject to availability.
- When shipping back to us, you will have to bear the return shipping fees.
- For defective watches, it may take up to 90 days from the receipt of the watch to rectify the issue.
For clarification on our Return Policy, please contact us at: firstname.lastname@example.org , prior to your purchase.